Questionnaire

Frequently Asked Questions

We appreciate your time for visiting our site and exploring our services. The most commonly asked questions have been answered below to help you make a better decision.

Pre-sales Questions

What do I need to publish my website on the Internet?
There are three basic elements you will need in order to publish your site:

  • a domain name,
  • a hosting space, and
  • the website itself.

Swift Web Design provides services to help with all three of these things. You will also probably need images and texts (as well as any other content) in order to offer information to your website visitors.

Again, we can help out with copywriting and photography services. Get in touch for more information.

How can I get in touch with Swift Web Design?
For all pre-sales related queries, please make use of any of the other methods of getting in touch on our contact page.
What is included in the initial Free Consultation?
The initial consultation includes:

  • Learning about your great ideas.
  • Discussing about your requirements.
  • Discussing possible solutions.
  • Discussing costs.

After-sales Questions

What kind of support can I expect?
As our client, we value your business and understand that our profitability depends 100% on ensuring you are happy, to the best of our ability. As such, we put ourselves at your disposal. Please contact us at support@swiftwebdesign.co.nz with any issues or problems you encounter. As ever, you are more than welcome to make use of any of the other methods of getting in touch on our contact page.
Do you offer ongoing website maintenance?
We understand that the life of your website does not finish when we publish it on the Internet. A strong presence on the web depends on a constantly evolving website, and we can help to keep your website up to date, whether on an ad hoc basis, through one of our monthly maintenance plans or by integrating a Content Management System (CMS), which allows you to maintain and update the site yourself.
What if I am unhappy with your service?
Our policy is to treat each client as we would like to be treated ourselves.

We understand, however, that we may not be the right fit for some clients (and some clients may not be right for us either). When things go wrong, we feel it is important to resolve issues as soon as possible. Often things can be settled amicably, which would always be our preference. At other times, it may be better for us to simply part company. Under these circumstances, our promise is to ensure you receive all you have paid for up to that moment in a timely manner. We cannot refund your initial project deposit (if applicable), but may be able to offer a refund on any payments made after that point.

Web Design Questions

I am non-technical: can you help me?
Absolutely! Swift Web Design was conceived to help out small businesses. Our specialty is knowing about the Internet, but we understand that it may not be yours. We can set up a domain, email and hosting for you, as well as designing and deploying your website: all hands-free. That means you spend time on your business, not on having to understand the technology. Let us know if what you need directly at support@swiftwebdesign.co.nz
What will my website cost?
This is probably the most frequent question we are asked, but unfortunately there is no simple answer.

To give you an idea of price, we would need to know what you want to do online.

  • Do you need to sell articles through an online store?
  • Do you need a Content Management System (CMS), so you can manage your own site?
  • Do you have good photography and textual content prepared?
  • Do you want to appear on the first page of Google for a given search term?

These are just some of the many questions we would ask during a first briefing session.

Do I need to prepare anything before we start?
The short answer is no. Clients come to us at many different stages of their business development. Our philosophy is to help when and where we are needed, and often we are able to help from the outset, where a customer needs initial branding work, to establish a striking and memorable identity. This often means providing photography, product imagery, and copy-writing services, amongst other things. At other times, we are asked to help with a more specialized part of the process, such as HTML application prototyping, packaging design, usability auditing or brand development.

The one thing that is essential you prepare before approaching us (or any other service provider for that matter) is your business idea. We love to work on projects that have a high likelihood of being successful, and our policy is to be very frank and transparent with our customers about their ideas, offering opinion and suggestions about how ideas can be improved upon.

Is a meeting necessary before you can start work?
Not necessarily, no.

We understand you may be too busy to meet with us in person, and as such are quite used to communicating initially via email, skype or telephone. Though a physical meeting is not 100% necessary, there are a number of questions and considerations we typically like to address before starting work on any project we undertake.

I want to sell my products online. What about e-commerce?
No problem, we are well practiced in setting up and maintaining e-commerce systems, whether you simply require an off-the-shelf open source solution or have a more complex project in mind.

E-commerce is a rapidly growing part of the online landscape, and Swift Web Design is committed to offering effective and economic solutions to our customers, which allow them to expand their brick and mortar business through online sales, or simply set up new business online, selling physical or virtual products. E-commerce no longer has the complex, costly implications it used to. Get in touch to find out more about how you can start to sell online.

Web Hosting, Domain & Emails

How long will registering my domain take?
Any domain name you register through us will be secured as being yours within a maximum of 12 hours, however it can take anywhere between 24 and 72 hours for the domain to propagate. Propagation is the the time it takes for DNS (Domain Name Service) servers to recognize where your domain is pointing to. What this means in non-technical speak is that it may take a while for your domain to point to your website.
Can I register for a domain name for more than one year?
We offer domain registration for multiple years, yes. Each additional year helps you save money too, as a cumulative discount is applied for each extra year you register. If you need to register your domain for more than 10 years, please get in touch and we will organize a special deal for you.
I have registered the Domain Name already. Can that be transferred to you?
Sure. Domain names registered elsewhere usually takes around 24-48 hours for the transfer. Our hosting provider generally provides Free Domain Name Registration for the first year or 1 Free Domain Name Transfer as you sign up for the web hosting service.
How do I upload my website?
All of our Web Design Packages include domain name registration, website hosting setup and email setup. However, if you do not wish us to do it for you, you will need an FTP client to upload your website files to the server. We recommend FileZilla.
What happens if I want to move my domain name?
Your domain name is yours, and as such you are completely free to transfer it from (or to) us at any time. It is important to understand that your domain name is not your website: your domain is simply a name that directs visitors to your website. This means you can move your domain and/or your hosting account (where your website resides) to a different provider at any time.
Can I have email with my domain (name@mydomain.co.nz)?
All of our hosting packages allow for the creation of multiple email accounts, directly linked to your domain name (eg. you@yourdomain.co.nz). We usually setup the initial email accounts for you as a part of the web design package.
How can I access my email accounts from anywhere?
Your hosting account comes with webmail included. You can access your mail online, from any computer with an internet connection, or can also configure email clients (such as Outlook, Thunderbird, etc.) to receive the business emails. If you’re not sure how to do that, we can help you set it up for free.

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